Privacy Policy

Last Updated: 4 June 2026

## Our Commitment to Privacy

Dental on Fullarton is committed to protecting the privacy and confidentiality of our patients’ personal and health information.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By attending our practice, communicating with us, or using our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

## Contact Details

Dental on Fullarton

467 Fullarton Road
Highgate SA 5063

Phone: (08) 8271 8665

Email: admin@dentalonfullarton.com.au

Website: www.dentalonfullarton.com.au

## What Information We Collect

We may collect personal information including:

– Name
– Date of birth
– Residential address
– Telephone number
– Email address
– Emergency contact details
– Medicare details
– Private health fund information
– Payment and billing information

We may also collect sensitive health information including:

– Medical history
– Dental history
– Current medications
– Allergies
– Health conditions
– Treatment records
– Clinical notes
– Clinical photographs
– Radiographs and imaging records
– Digital scans and impressions
– Referral letters and specialist reports

## How We Collect Information

We collect information directly from patients through:

– New patient registration forms
– Medical history forms
– Treatment consent forms
– Telephone conversations
– Email correspondence
– Website enquiries
– Online appointment requests
– Consultations and treatment appointments

We may also collect information from:

– Referring dentists
– Dental specialists
– Medical practitioners
– Radiology providers
– Medicare
– Private health insurers
– Parents, guardians or carers where authorised
– Other healthcare providers involved in your care

## Why We Collect Information

We collect personal and health information so that we can:

– Provide dental examinations, diagnosis and treatment
– Maintain accurate patient records
– Communicate regarding appointments and treatment
– Obtain informed consent
– Process Medicare and health fund claims
– Arrange specialist referrals
– Manufacture dental restorations and appliances
– Meet legal, regulatory and professional obligations
– Manage quality assurance and clinical governance requirements
– Respond to enquiries and complaints

If you do not provide information requested by us, we may be unable to provide appropriate dental treatment or services.

## How We Use and Disclose Information

We use personal information only for purposes related to providing dental care, managing our practice and meeting legal and professional obligations.

Where necessary for your treatment, we may disclose personal and health information to:

– Dental specialists and other healthcare practitioners involved in your care
– Dental laboratories
– Radiology and imaging providers
– Medicare
– Private health insurers
– Professional advisers and service providers
– Government agencies and regulatory bodies where required by law

As part of modern dental treatment, we may use digital technologies including:

– Intraoral scanners
– Digital radiography systems
– Digital treatment planning software
– Cloud-based record management systems
– Orthodontic treatment planning platforms
– Implant treatment planning software
– Laboratory communication portals

This may involve the transfer of clinical information including digital impressions, intraoral scans, photographs, radiographs, treatment records and other information reasonably required to provide your care.

We may share information with providers involved in:

– Clear aligner treatment
– Implant treatment planning
– Dental appliance and restoration manufacture
– Digital smile design
– Clinical imaging and radiology services
– Technical support and software maintenance

We will not sell, rent or trade your personal information.

## Overseas Disclosure

Some software platforms, cloud storage systems and technology providers used by Dental on Fullarton may store, process or back up information outside Australia.

These providers may include:

– Dental practice management software providers
– Intraoral scanning platforms
– Orthodontic treatment planning systems
– Dental laboratory portals
– Cloud backup services
– Email and communication providers
– Website hosting providers
– Online enquiry management systems

Where personal information is disclosed to organisations located outside Australia, Dental on Fullarton takes reasonable steps to ensure that those organisations maintain privacy protections consistent with Australian privacy laws and industry standards.

By receiving treatment at our practice and using our services, you acknowledge that some information may be processed through secure electronic systems operating across multiple jurisdictions as part of delivering modern dental care.

Dental on Fullarton only discloses information that is reasonably necessary for the provision of dental treatment, practice administration, legal compliance, or operation of the technologies required to provide those services.

## Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in:

– Secure practice management software
– Electronic patient records
– Secure computer systems
– Backup systems
– Physical paper records where required

Access to patient information is restricted to authorised personnel who require access to perform their duties.

## Accessing and Correcting Information

Patients may request access to their personal information or request correction of information that is inaccurate, incomplete or out of date.

Requests should be made in writing to the Practice Manager.

We may require proof of identity before releasing information.

In certain circumstances permitted by law, access may be refused. If this occurs, reasons will be provided where required.

## Retention and Destruction of Records

Patient records are retained in accordance with applicable legal, professional and regulatory requirements.

When personal information is no longer required and retention obligations have expired, records will be securely destroyed or permanently de-identified.

## Website Information

Our website may collect limited technical information including:

– IP addresses
– Browser type
– Device information
– Website usage data

This information is used to improve website performance, functionality and security.

Our website may use cookies and similar technologies to enhance user experience. Users may disable cookies through their browser settings, although some website functionality may be affected.

If you submit information through our website, we may use that information to respond to your enquiry, contact you regarding appointments, or provide information about our services.

## Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details provided above.

We will investigate complaints and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

## Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

The current version will always be available on our website.